Terms of Service

Multi-tenant SaaS for medical aesthetic clinics. Modules: voice AI agent (VAPI), multi-channel inbox, CRM, scheduling, vision pre-consultation, reputation loop, newsletter. Module scope may evolve with at least 30 days advance notice for material changes.

The clinic is the data controller under GDPR / KVKK and is responsible for obtaining patient consent (special category for health data and photo uploads). The Company acts as data processor. All medical decisions remain with licensed practitioners; AI outputs are decision support, not diagnoses.

Monthly or annual subscription billed in advance. Prepaid amounts are non-refundable except in case of material SLA breach. Service may be suspended 14 days after payment default.

Target uptime 99.5 percent monthly. Critical incident first response within 4 business hours. Backups daily, retained 90 days. Third-party provider outages (Anthropic, OpenAI, VAPI, Meta) are excluded from SLA calculation.

The Company owns the platform, interfaces, branding, and documentation. Customer retains ownership of uploaded content and grants the Company a non-exclusive license to host and process it.

Medical disclaimer: AI outputs (vision pre-consultation, text replies, voice agent dialogue) are not medical advice, diagnosis, or treatment. Clinical decisions remain with qualified medical staff.

The Company's aggregate liability is capped at fees paid in the 12 months preceding the incident. No indirect or consequential damages.

Turkish law applies. Istanbul (Caglayan) Courts have exclusive jurisdiction. Consumer statutory rights are reserved.